Overall Problem

• Nearly all Participants thought the dev dash was difficult to use and navigate:
• It seems “confusing”, “unintuitive”, “not easy to follow” and generally not user friendly”
• Many noted that”important functions are not easy to find” upon logging in, meaning they are spending a lot of time trying to figure out how to use dashboard.
• It is difficult for infrequent user to know what functions they can and cannot do on the dashboard
• Some functions don’t work as advertised. (i.e. the never log me out button, batch transaction)
• Poor labeling and unclear language is pervasive throughout the entire dashboard.

• Give users more functionality and power to do things on their own
• Reduce the number of help tickets and slack messages we receive
• Make the experience more intuitive and easier to use

Pain point

• The flow is long and confusing
• Hard to know who covering the transaction fees
• Hard to know what the fee will be

Pain point

• Hard to know user’s node until scroll all the way down.
• Hard to know what KYC is missing, and not how to take action and resolve the issue.
• Sometimes a document is verified but not necessary for the platform’s KYC requirements, so the green and red circles can be confusing.
• Hard to know what kinds of documents are not verified and why.

Pain point

• API request call times
• Balances on node
• Transaction volume ( especially long term instead of 30days)
• Verified/ Unverified users
• Want to be able to export data

Pain Point:

• Too much of phone call PA+ Client
• Cannot delete, add or edit documents
• Hard to know what is next