Overall Problem

• Nearly all Participants thought the dev dash was difficult to use and navigate:
• It seems “confusing”, “unintuitive”, “not easy to follow” and generally not user friendly”
• Many noted that”important functions are not easy to find” upon logging in, meaning they are spending a lot of time trying to figure out how to use dashboard.
• It is difficult for infrequent user to know what functions they can and cannot do on the dashboard
• Some functions don’t work as advertised. (i.e. the never log me out button, batch transaction)
• Poor labeling and unclear language is pervasive throughout the entire dashboard.